Troubleshooting Notifications
This applies to: Managed Dashboards, Managed Reports
Notifications (alerts) offer a way to send email reminders or alerts on a periodic schedule or under certain data conditions. This article shows you how to troubleshoot problems such as missing email notifications.
Note: Notifications include exported content as an attachment. See Troubleshooting export providers.
Service & configuration
The Symphony Scheduler Service needs to be running and various configuration settings must be applied for notifications to work.
See .Configuring Notifications and Other Scheduling Features
Application Logs
View Symphony's application logs and look for any errors related to scheduling or notifications.
For scheduled or data-driven notifications, you can also view the notification's job and its run history.
Next Run Time
If you have access to the Symphony server and its application database, locate the database (e.g., Symphony Instance1 in SQL Server Management Studio or pgAdmin).
View the records for the dbo.Schedule table and look for your notification entry.
Check the NextRunTime value and verify that the time hasn't already passed.
Note that the NextRunTime value uses UTC time (Coordinated Universal Time).
For more information, see:
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